Shipping and Returns Policy

Dispatch 

Your order is really important to us and we make every effort to dispatch your order within 24 hours of it being received and deliver your order as promptly as possible.

Standard delivery orders are dispatched next business day. However, if your order is received early enough we will endeavour to have it dispatched the same day. 

Express orders received before 2pm on week days are dispatched same day. 

Delivery 

Depending on your location, your order will be shipped by either Australia Post or a courier service from Newcastle, NSW. 

Standard delivery is free Australia wide and can be expected within 5-7 business days depending on location. County VIC, WA and NT orders may take longer. 

Express shipping is a flat rate of $14.90 AUD and will be delivered by Australia Post with a time frame of 2-4 business days. 

International Delivery 

Yes we ship worldwide! 

New Zealand 

Flat rate $9.90 AUD standard shipping

UK

Flat rate $24.90 AUD standard shipping

USA/Canada

Flat rate $19.90 AUD standard shipping

Rest of the World

Flat rate $29.90 AUD standard shipping

For international deliveries, your order may be subject to value added taxes, customs or import duties once it reaches your destination country. Our shipping fees do not include such taxes and duties imposed by the destination country. Any foreign taxes, customs or import duties incurred are the responsibility of the customer. For more information regarding your country’s customs policies, please contact your local customs office.

Authority To Leave 

If you are not at home to receive your delivery, your order will be left in a safe place at your shipping address. 

Once the parcel has been dispatched we cannot take responsibility for their transit or the action of the courier services.  

Delivery Conditions

Once a delivery has been picked up by the courier, it is no longer our responsibility. It is the customer’s responsibility to inform us if an order has not arrived. Please only contact us once you have made contact with the courier and they have unsuccessfully found your parcel. We will then contact the courier to investigate further. 

Please note delivery time frames cannot be guaranteed. In some instances, it is not always possible due to unforeseen circumstances or events beyond our control.  

Returns 

We offer a no questions asked 60 day money back guarantee. If for some reason your BitPocket is not working for you or it doesn’t fit your belt you can return it for free for a full refund within 60 days or purchase. 

To initiate a refund please contact us at hello@bitpocket.com.au